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US Corporate address:
Tree of Knowledge International, Corp.
5460 Yonge Street, Unit 209
Toronto, ON M2N 6K7
Terms Of Sale – Refund Policy
During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (Cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (Cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide. All products carry a 14-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product for a full refund less any shipping charges.
Due to the perishable nature of EVR Premium Hemp Oil™, we are not able to provide a refund on this product. If you have questions or concerns about this product please contact our sales staff at 1-877-283-1569 prior to purchasing this item.
Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Damage During Shipping
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.
Shipping Rates and Policies
EVR Premium Brands™ ships via USPS and FedEx within the United States, including Puerto Rico, Hawaii, Alaska and other US territories. International orders may carry additional shipping charges and must meet regulations for the sale of these products to that country.
How long will it take me to receive my order?
Customers from the United States and its territories can expect to receive their order within seven (7) to ten (10) business days; international orders may take four (4) to six (6) weeks, depending on destination. Orders received after 2 pm Pacific Time are shipped the next business day. FedEx Overnight shipping is also available, PLEASE NOTE Orders received after 2pm will not ship overnight until the following day. Please contact us directly at 1-877-283-1569 with any shipping questions. Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 72hrs.
Are you allowed to ship your products internationally?
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; EVR has no control over these charges, nor can EVR predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
- Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
- Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.